Back to Top

Tag Archives: google business

Google announces 4 new Shopping campaign features

Updated on by

Merchants and advertisers can now add additional information and attributes to their shopping campaigns, including expected delivery dates.

Ahead of the holiday season, Google just announced four new features for advertisers to implement in their ad campaigns and merchant feeds.

  • Conversion value rules for store sales and store visits
  • Product-specific insights
  • Deals Content API
  • Shipping & Returns Annotations

Conversion value rules for store sales and store visits. Advertisers can now set store visits or sales default values at the campaign level. Google says searches for “store open” have grown by over 400% YoY, so advertisers should optimize their in-store shopping experiences as well as online.

To make it easier for shoppers to find your store, Google suggests keeping your Google Business Profile up to date with your store address and hours. Then grow your store foot traffic by promoting your location to shoppers in the area using Performance Max campaigns for store goals – such as in-store promotions or specials. Smart Bidding can be used to set goals for visits and/or sales.

Product-specific insights. Product-specific insights are available at the account level and help advertisers spot underperforming offers, identify products with missing feed attributes, and compare bidding with your top competitors.

Product insights work on shopping and Performance Max campaigns and are intended to leverage ads performance data to optimize products and provide visibility on what actions to take to fix issues.

Deals Content API. Google says that 55% of shoppers surveyed planned on holding off on buying items until they were on sale.

The Deals Content API is intended to make uploading and managing deals easier at scale.

Merchants and advertisers can now add their sales and promotions to their listings via the Content API, which makes it even easier for merchants to upload and manage their deals at scale.

The Deals Content API had already been launched, but Google had not officially announced it.

Shipping & Returns Annotations. Merchants will now be able to list the expected delivery date (dynamic) (“Delivery by XX/YY”) and free returns right on their ads.

Google notes that 3 in 10 consumers are concerned about stock issues. Adding estimated delivery times can alleviate these concerns and help shoppers stress less and convert more. Advertisers can also easily add their return policies.

Shopping campaign best practices. Google has also outlined some best practices to help advertisers and merchants get ready for the holiday shopping season. To get the most out of your shopping or Performance Max campaigns, Google suggests:

  • Maximize your reach by showing your ads to shoppers who search for terms related to your keywords using broad match and Smart Bidding.
  • Use responsive search ads to tailor your messaging based on shoppers’ search terms. 
  • Harness the power of your Google Merchant Center product feed with YouTube Video action campaigns and Discovery ads, which present new shoppable opportunities for your brand in moments of inspiration and discovery. 
  • Promote your app to shoppers across Google’s largest properties such as Search, Google Play, YouTube and more with App campaigns and give users a seamless web-to-app purchase experience by setting up deep links

Read the announcement. You can read the full announcement from Google and learn more information and best practices here.

Why we care. Ecommerce merchants and advertisers who sell during the holidays should start setting up and testing these new features right away. Don’t wait until the holiday season is already here to begin planning and implementation.

Expected shipping and delivery dates will be especially important as shoppers worry about supply chain issues and an uncertain economy.

If you are interested in original article by Nicole Farley you can find it here

Google Business Profile Video Verification Best Practices

Updated on by

Learn what you must show in the video if you get the Google Business Profile Video Verification Option. Here’s how to do it, step-by-step.

Verification is an important step in properly setting up a Google Business Profile (GBP).

Before your GBP will become visible to the public and you can do all the fun things with your profile – like creating posts, responding to reviews, updating your profile, and more – you must first verify it.

Verification NeededScreenshot from Google Business Profile, August 2022

When a business (i.e., merchant) sets up a Google Business Profile, Google offers a method (or sometimes several ways) to verify the profile.

This verification process helps Google ensure that the business is a real and legitimate business that is eligible for a GBP and meets Google’s guidelines for representing your business on Google.

In an ideal world, Google would actually visit each and every location with a GBP to make sure the business is real and meets all guidelines.

But that, obviously, is not possible.

One of the ways Google can verify a business is through video verification. Video verification is the next best thing to actually visiting a business.

It’s almost like a “digital in-person” check-in on the business.

The video allows Google to actually see the company and more details about the business.

Google’s video verification method tries to authenticate and confirm legitimate businesses and (hopefully) weed out spammy and fake listings that could inundate the Local Pack, Local Finder, and Google Maps and confuse or hurt consumers.

Various Verification Methods

As mentioned, Google provides several ways to verify your business.

It’s important to note that Google decides which verification method a merchant must use to verify its GBP.

Businesses do not get to choose the method of verification – Google picks the verification method for them.

Verification by postcards with PIN numbers used to be the typical method of GBP verification.

But this seems to be changing, and businesses are receiving other ways to verify their Business Profiles.

In February 2022, verifying businesses by postcards sent in the mail was listed first when Google outlined the verification process.

Google Help Document - Postcard VerificationScreenshot from Google, February 2022

However, by July 2022, verification via postcard was bumped down to last on the verification methods list:

Verification MethodsScreenshot from Google, July 2022

This might be a signal that Google is moving towards other ways to verify GBPs, and that merchants should be prepared to verify their listings in ways other than just postcards – like phone, text, email, live video call, and video recording verification.

Why Video Verification?

Google is trying hard to ensure that the GBPs set up are legitimate businesses meeting Google’s guidelines.

With the video verification process, Google is trying to garner the following information:

  • Existence: Is this a genuine/real business? Does it exist?
  • Geographic location: Is the business located where the Business Profile says it is located? (It isn’t easy to film a video of a bookstore in New York City and pretend that it’s a bookstore in London.)
  • User integrity: Is this an authentic company? Is it a real merchant? Google is trying to determine if someone is attempting to commit fraud.
  • Affiliation: Is this merchant actually associated with the business? Do they have the authority to represent the business?

When businesses submit video evidence that proves and shows these things, Google operators can review the video to determine if the evidence presented is strong enough to verify that the business is located where it says it is, performs the work it claims it does, and more.

What Is The Google Business Profile Video Verification Process?

Google offers numerous ways for businesses to verify their GBP, but Google decides which way (or ways) each merchant must verify.

As a business owner, you must verify via the method Google chooses for you.

However, if you absolutely cannot verify via the method offered, you can reach out to the Google Business Profile Support team and see if they can provide you with another way to verify your GBP. An example of this would be if you are asked to verify via text and you only have a landline.

When you get to the verification process, you may be asked to perform the video verification process.

Verify Via VideoScreenshot from Google Business Profile, July 2022

To go through the video verification process, you’ll need a mobile device with a camera.

If you get this verification option, it’s important that you understand the rationale for the video verification.

You should know what needs to be included in the video, so the Google operator reviewing it is convinced that your company exists and does what it says it does. The operator must also be convinced the person taking the video is associated with the business.

They will also want to verify that the geographical location matches the location of the business as listed in its GBP.

It’s also important to follow the on-screen instructions and plan everything out before you start recording the video. Since the video must be done in one continuous video, planning ahead is crucial!

In the video verification process, Google asks the business owner (or someone with authority to represent the business) to create a short, continuous video that provides evidence that the business is an actual, legitimate business.

The video should be short and to the point.

Each video is manually reviewed by a Google employee and is meant to simulate an in-person visit to the business.

Google doesn’t ask you to share anything sensitive – like people’s faces or documents that contain confidential information.

These videos are kept private and are only used for verification purposes.

Don’t worry; It will never be published and can be deleted anytime.

Planning Your Video For Business Profile Video Verification

Before you actually shoot your video, you should plan out what you are going to show in the video, who will be in it, and who will record it.

Next, you’ll want to ensure you cover the items necessary to convince Google that your business is legitimate.

Here are the types of things you want to be sure to show in your video.

Keep in mind that these items do not have to be shown in any particular order – they just all must be shown in the video to prove that your business is real.

Show That Your Business Exists

For this part of the video, you need to show proof that your business exists, where it is located geographically, and other items that prove it’s a legitimate business.

Get verified with videoScreenshot from Google Business Profile, August 2022

It’s important to show the exterior and interior of your company’s building in the video.

If you’re a storefront business, you must show the outside of the building, as well as the permanent signage on the exterior and any signage/branding inside the building.

Also include the location, relevant street signs, and other nearby businesses, so Google can get an idea of where you’re geographically located.

Don’t show unmarked roads or land – that will not help Google establish your location.

Showing your outdoor signage is a must if you have a storefront location (i.e., a storefront location is when local customers visit your place of business, you have permanent signage, and you must have employees staffed at the business location during stated business hours.)

Permanent signage is a requirement for storefront businesses. Vinyl banners or other temporary signs do not count as permanent signage.

If you do not have permanent signage, you do not qualify as a storefront.

Pan your video next door and across the street to show the businesses nearby so Google can double-check with Google Maps and Streetview to ensure that your business is located where you claim it is.

Show surrounding businessesImage from author, August 2022

It’s also vital to walk into your building and show the inside of your company so Google sees that it’s a legitimate business – and not just empty rooms.

Any time you can show your company’s branding on the walls – like in the lobby or entryway – it’s great to show those types of things in the video.

If you work in an office building with multiple floors and many businesses, be sure to show the office building’s business directory pointing out your company’s listing and suite number.

If you have any professional tools that you use, marketing materials, or company branding, be sure to show those in the video as well.

If you’re a Service Area Business (SAB), you will need to show any tools of the trade that you use to perform your work for clients in the video.

For instance, if you are a solar company, you should show the solar panels you install, any installation equipment you use, branded trucks, ladders, any heavy equipment you use, tools of the trade that you have stored, etc.

Are you a lawn care company? Show all your lawnmowing equipment, trimmers, leaf blowers, etc. (The average Joe at home won’t have 10 commercial lawnmowers, for instance – but you do!)

It’s also vital to show your service vehicles with the branding on them. (A video showing a plain white van will not be acceptable.)

So, ensure that your service vehicles are branded with your company name and logo and are seen clearly in the video.

Show Geographic Location

Google wants to know that your business is located where your GBP says it is located. The Google operator needs to be convinced that the company in the video is in the same geographical location as in Google Maps.

If you’re a storefront business, you can show street signs near your business, pan over, and show adjacent companies near your company. However, showing Google a vacant lot where your business should be will not instill confidence that you are a legitimate business.

Show street signsImage by author, August 2022

If you operate your SAB out of your home, show the street signs, your home with your street number on it, your mailbox, and any other things that prove your address.

One way to prove you have a real business is by showing items in the video that only a real business like yours would have.

Get verified with video steps

For example, showing a generic software application on your computer screen will not convince Google that you’re a legitimate business.

Show professional software and your setup

However, if your company uses specific software to operate your business, like if you’re an accountant and you use professional accounting software, you’re a veterinarian and you use software specifically developed for vets’ offices, or you’re a digital marketer or design firm that creates videos or podcasts for clients using a tool like Camtasia, then showing that software on your computer screen and your audio/video setup in the video would help prove to Google that you are legit.

Camtasia ScreenshotScreenshot from Camtasia, August 2022

If you’re a Service Area Business, showing your work van with equipment in the back of the truck in the video is very helpful and useful for the Google operator as they are reviewing your video to determine the legitimacy of your company.

Affiliation: Is The Merchant Real?

For this part of the video, you need to prove that the company is real and that the merchant is actually affiliated with the company and has the authority to represent the business.

That’s why it’s so important that the person in the video is either the owner or manager.

Get verified with video stepsScreenshot of Google Business Profile, July 2022

If you have a storefront business, in the video, you need to show that you have access to employee-only locations or sections of the business.

For instance, show you opening the store/business using a key, operating the cash register, using the POS system, going into an area of the business where customers or the general public aren’t allowed, etc.

This part of the video aims to show that the person is either the owner or an authorized person who has authority over the location.

Showing the person unlocking the business door is a very important item to show in the video.

Unlocking DoorImage by author, August 2022

You also want to go to places in your business where the general public is not allowed.

For instance, if you own a restaurant, customers are not allowed to be behind the counter near the cash register or take out food. Showing this in the video is a great proof of management.

If you have a business license, liquor license, or any other official/legal document hanging on the wall, zoom in on it. This is especially important if the document shows your business name and address as shown on your Google Business Profile. (Ideally, everything should match!)

If you operate a Service Area Business, you will need to show access to any industry-specific software, open up your branded vehicle and show the equipment or tools you use to perform the jobs you do. You can also show your team performing a job at a customer’s site using the tools-of-the-trade.

Branded vehicle showing equipmentImage by author, August 2022

If you’re a SAB and run your business out of your home or out of a building that is used for storage and not accessible to customers, also take a video of the outside of the building, show the nearby street signs, and the number on the building.

Be sure to take a video of you unlocking the door.

You can also show close-ups of any business licenses, Secretary of State documents, LLC or incorporation docs, or any other official documents that prove your company’s name and address.

Just zoom in on the documents so Google can see them. Again, the business name and address must match what’s on your Google Business Profile.

Note: If you get the video verification option and are not ready to do the video at that moment, no worries! You can complete the verification step when you’re able to – like in a day or so after you’ve had time to plan out what you’ll show in the video.

Completing The Video Verification Process

When you’re taking the video, it’s okay to put these items in whichever order makes sense for your particular situation – just make sure you cover all of the necessary requirements.

Remember, the video must be one continuous video. It cannot be recorded somewhere else and then uploaded.

The video must be created using the Google Business Profile video verification process.

If you started creating your Google Business Profile on a desktop computer, when you get to the video verification step, you will see a QR code that you can scan with your mobile device.

This allows you to continue the video verification process on your mobile device – like a smartphone or tablet with a camera. Just make sure you’re signed in with your Google Business Profile email address on your mobile device.

Scan CodeScreenshot from Google Business Profile, July 2022

When you’re ready to start recording your video, tap Start Recording.

Start Recording

And then, follow the steps to record your video.

Get verified with videoScreenshot of Google Business Profile, July 2022

After you have recorded the video, tap Stop Recording. The merchant can then choose to finish onboarding on a desktop or your mobile device. (Finishing on your mobile device is probably the simplest choice.)

Click the “Upload Video” button.

Since the video is all created in the app, you don’t have to worry about how large the video file size is. (Whew!)

Upload your videoScreenshot of Google Business Profile, July 2022

Then click Done.

After you submit your video, it can take up to five days until the Google Business Profile support team reviews your video. Do not delete the video until it’s been reviewed and you’ve received the notification that your Business Profile has been verified.

If, for some reason, the video verification method didn’t work, you will see the “Get Verified” button in your Google Business Profile. You can then try a different way to verify your profile.

Once you’re done with your video, you can delete the video if you want to.

To delete the video, follow these steps:

  • On Google Search, go to your Business Profile. Learn how to find your profile.
  • At the top right, click More (the three dots) Advanced settings > Video uploads > Delete videos.

Then you’re done! You’re now able to continue optimizing your Google Business Profile and engage with your potential customers!

Video Verification: A Better Way

Even though video verification may seem more cumbersome, it’s a much better way for Google to see whether or not a business is real – or not.

This will hopefully cut down on the spam profiles we see on Google.

What are your thoughts on Google Business Profile Video Verification?

If you are interested in original article by Sherry Bonelli you can find it here